Privacy Policy 2018

Users’ and partners’ data use

This privacy policy sets out how My Live Well with Pain will process your personal and sensitive data that you may provide us or we may collect from you when you visit our website and/or engage our services. Please read the following policy carefully to understand how we will manage your personal and sensitive data.

The information we collect and how we use it

Navigating and using our website will not normally require you to provide personal data.

We may gain ‘involuntary information’ through our monitoring of visits to this website. This will not generally identify individual visitors to our website and is mainly statistical. It will be used mainly to improve the website and its navigability, and to identify areas that are of most interest to visitors.

My Live Well with Pain is the sole owner of the data collected and will not trade or sell your data.

We will only use data for the purposes set out in this privacy policy, for our technical, client and partner administration as well as to deliver any contractual service. We may use the data if required to do so by law and for legitimate grounds as a data officer.

My Live Well with Pain engage third party suppliers (Data Processors) from time to time, to provide us with support in certain areas of our work. We will ensure contractual obligations are in place to ensure their processing of personal data is kept confidential, secure and only processed under our explicit instructions and in line with the Principles of the Data Protection Act 1998.

Links and IP addresses

Our websites contain links to various third party websites. We are not responsible for the content or privacy practices of any external websites that are linked from our sites.

My Live Well with Pain uses IP addresses in order to assess patterns, gather broad demographic information for aggregate use, track visitors to the websites movements and to manage our website.

My Live Well with Pain does not link the IP addresses with any personal identifiable information.

Sharing information with our partners

We may enter into partnerships with other organisations. If so we will ensure data protection contractual obligations are put in place with all third parties before any sharing takes place with a partner organisation and will notify you of this prior to any information being shared. If at any point you wish to unsubscribe you can do so within the communication sent or by emailing the Data Officer at info@livewellwithpain.co.uk

Sharing information with our contractors and suppliers

There are some cases when we will share your information to support legitimate business purposes. We do this to ensure that we can meet your needs, and also to meet our health and safety obligations towards those delivering services on our behalf.

This may include sharing information with our contractors and suppliers to enable them to carry out duties on our behalf or to meet contractual obligations we may have. We will ensure that the third party supplier has the appropriate safeguards to protect your data in line with the Data Protection Act 1998 and only processes data on our instructions.

Keeping your information secure

We store personal information both electronically and in paper form. We implement security policies and processes to protect the personal information we hold from:

  • Unauthorised access
  • Improper use or disclosure
  • Unauthorised modification
  • Unlawful destruction or accidental loss

All of our employees, contractors and third parties that we engage to process data on our or your behalf are obliged to treat the data confidentially.

How we use your email address

When making an enquiry on our website you will be required to enter your email address.

Contact via email provides a direct way to contact you regarding queries.

My Live Well with Pain may share information with you about the services we can deliver to you.

We may use your email address that you have provided us to keep in contact with you, as specified in your data communications with us.

Operational emails

Your email address may be used to send you operational messages. Examples of operational messages include:

  • Confirming a request from you
  • Responding to your email message

Contacting us about your personal information

We will be as open as possible with you about the personal information we hold about you. If you feel your information is wrong or are dissatisfied with how your information is being processed please contact us. If something is wrong we want to work with you to put it right.

You have the right to have inaccurate/outdated information amended, deleted or destroyed. If any of your circumstances change please contact us.

You have the right to object to direct marketing, know about automated decisions we make about your data, object to the use of data which causes you damage or distress.

Finding out about the personal information we hold about you

You can ask us whether we are keeping personal information about you by writing to our Data Officer at info@livewellwithpain.co.uk

Requesting a copy of your personal information

As part of our service to you, we are happy to provide you with copies of any personal data we hold about you. We will provide this on receipt of a formal written request. This is called a ‘subject access request’.

If you make a subject access request we will provide you with a readable copy of the personal information we hold about you. You will only receive the information which the Data Protection Act 1998 states is not exempt from disclosure. To make a subject access request you must:

  • Make your request in writing
  • Provide proof of your identity

Please send your request to the Data Officer at info@livewellwithpain.co.uk

Keeping this policy updated

We keep our privacy policy under regular review and this policy does not form a contract between the user and Live Well with Pain

This privacy notice was last updated on 25/05/2018

Google Analytics

We will use the data provided by Google Analytics Demographics to develop our website and content in line with our users’ interests.

Cookies Notice

Like most websites, this site uses Google Analytics cookies and session cookies.

These are small files of data that collect information about how visitors use our site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. The information is only used to improve the responsiveness of our website when you visit. By using our website, you agree that we can place these types of cookies on your device.

For more information about cookies please read our Cookie policy.

Accessing our site

The purpose of providing you with access to our site is to assist in the provision of information and access is not to be used for any other purpose.

We will use reasonable efforts to ensure that our site is available at all times. However, we cannot guarantee that our site or any individual function or feature of our site will always be available and/or error free. Without prejudice to the generality of the foregoing, we may suspend access to our site for the purpose of repair and maintenance or for the purpose of redesigning or upgrading our site.

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice for any reason.

Without prejudice to the generality of the foregoing, we may permanently withdraw your access to our site at any time and without notice if we no longer provide the service made available through our site.

If you are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you are responsible for ensuring that this is not disclosed to any unauthorised third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site including (without limitation) configuring your information technology, computer programmes and web platform. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Materials accessed through our site

Any materials displayed or downloaded from our site are not intended to constitute definitive medical advice on any subject, and are not provided with any guarantees, conditions or warranties as to accuracy or completeness.

To the extent you submit any materials for uploading onto our site, you warrant that prior to delivery, you have used comprehensive and up to date virus checking technology to scan such materials for viruses.

Our liability

We shall not be liable in respect of the content or use of any materials displayed or downloaded from our site.

We shall not be liable if for any reason our site is unavailable at any time or for any period.

To the extent permitted by law, we expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by you in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials and/or content posted on it whether caused by tort (including negligence), breach of contract or otherwise is excluded.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Viruses, hacking and other offences

You must not misuse our site by introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it.

General

We may revise these terms of use at any time by amending this page.

We shall not be liable in any circumstances for any delay in performing, or failure to perform, any of our obligations under these terms of use if such delay or failure result from events, circumstances or causes beyond our reasonable control including (without limitation) failure of a telecommunications network.

These terms of use shall be governed by and construed in accordance with the law of England. Any dispute arising in relation to these terms of use shall be subject to the non-exclusive jurisdiction of the English courts.

If you have any questions, concerns or comments about our site or these terms of use, please contact us.

Your access

By accessing and using this website you are agreeing to the following terms and conditions which apply to that access and use:

You may only access this website for your own use.

You may not exploit any part of this website, or any information or documentation contained on it commercially.

Disclaimer

You agree that your use of this website shall be subject to the disclaimer in this part of this site, which is incorporated into the terms of this agreement.

Copyright

All of the materials on this website are, unless otherwise stated, subject to copyright, either of Live Well with Pain or its partners.

No material on this website may be used without the written consent of Live Well with Pain, save that you may make a print out of individual resources (but not substantial parts of the website) for personal or professional use, and provide copies to others for similar use.

You may not vary any material that you copy, and any copyright notice in any item must remain, without alteration.

Software

You must not, without our prior consent, download, copy, modify, distribute or decompile any of the software that operates this website, which is owned by either us or our suppliers.

Documentation and files sent to us

You agree that:

1. you will virus-check any file or document that you intend sending to us via this website and that you must not send any file or document to us that you know contains, or believe may contain a virus; and

2. you will not send us, via this website, any document or file that you are not legally entitled to send to us without restriction.

Changes

We may at any time:

1. close or modify this website; or

2. vary or amend these terms and conditions (in which case any change shall take effect upon being posted to this website).

Links

Electronic links may be freely made to this website.

Complaints Procedure

Live Well with Pain is committed to providing a high-quality standard of service; we strive to deal with you fairly and consistently. However if you are unhappy with any aspect of the way we have dealt with your data, please contact Data Officer at info@livewellwithpain.co.uk

A copy of our Complaints Procedure is available from the Data Officer at info@livewellwithpain.co.uk